Why Would My Xfinity Uploads Be Slow?
Is Your Xfinity Wi-Fi Slow? Here'due south How to Troubleshoot it
Pro tips to get your Xfinity cyberspace moving
November 12, 2021 Share
Make Guides, Internet Speed Guides
Slow internet is bad, but what's worse is not knowing why your internet is so slow. After all, it'south hard to ready a problem if you can't identify the source. If you're getting deadening cyberspace from Xfinity, is it Xfinity'south fault? Or can you fix the problem hands at dwelling?
Our pros have curated this list of common reasons why your Xfinity internet could be sluggish and tips on if and how you tin can ready them.
Looking for a change? Compare every provider available in your area to see if y'all can get meliorate speeds.
How to figure out why your Xfinity net is slow
The first matter you should do to assess your Xfinity cyberspace problem is take an net speed test.
A speed test gives you a reading of exactly the kinds of speeds y'all're getting over your internet connection. To get the nigh accurate measurement, close out whatever browser tabs or apps that are running other than the speed test and plug your figurer into your router with Ethernet. (Using your Wi-Fi to accept the test is fine too.) Take a test at different times throughout the twenty-four hour period for a few days and keep track of your findings.
And so, what kinds of speeds are yous getting? If your speed is only as fast as what you're paying for, congratulations—you don't take a trouble with your internet! The bad news is that your internet is too slow to come across your needs, and information technology'due south probably time for you to get a faster Xfinity cyberspace plan.
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If your speeds are far lower than what you're paying for, then there's likely a glitch in your internet connection—either on Xfinity's end as a provider or somewhere in your home network.
It'due south probably an issue with Xfinity'south network when you experience any of the following:
- Sudden loss of internet connection, fifty-fifty though your Wi-Fi signal is nonetheless strong
- Slow speeds during certain times of day when a lot of people in your area become online
- Fewer Mbps of bandwidth than your plan is supposed to give yous
Y'all can tell it's an event with your own abode network when y'all have these issues:
- Ho-hum Wi-Fi connections even though wired connections are fine
- Increasingly slow speeds or network issues since the last fourth dimension you restarted your equipment
- Slow internet on ane specific device simply no problems on other devices
Pro tip:
If your internet is out entirely, take a look at our cyberspace troubleshooting guide for all the tips on how to get the Wi-Fi gravy flowing again.
Xfinity speed bug and how to handle them
We'll be upfront well-nigh this: if you're non getting the right internet speeds from Xfinity, y'all probably need to contact Xfinity customer service to go information technology stock-still. You tin cheque if there's a network outage past checking the Xfinity app, looking up your provider on social media, or consulting a website like DownDetector.
If you experience bug on the regular, it may be best if you upgrade your plan—that mode you'll get faster speeds and better functioning overall.
Wondering if there are improve internet options out there from other providers? Run a search with your aught lawmaking to observe out.
What to practise if there'due south an Xfinity network outage
If you cease receiving an cyberspace signal altogether, it's probably a network outage. 1 symptom of this is still having a Wi-Fi bespeak only no connectedness to the cyberspace.
A big department of Xfinity's network can experience a random outage for whatsoever number of reasons. Sometimes these outages are for maintenance or due to bad weather atmospheric condition. Either style, the best thing to exercise if there's an Xfinity network outage is to study it to Xfinity, which you tin can do by logging in to your Xfinity account and navigating to the Status Center.
In the Status Eye, y'all'll find an outage map to see if other people in your area have been affected. You tin also opt in to text alerts from Xfinity so you'll get progress reports about the network's condition. Unfortunately, you lot can't actually do anything if the network is downwards. You'll have to look for Xfinity to prepare the upshot.
What to do if the Xfinity network is congested
Xfinity is a cable cyberspace network. A cable network is congenital around neighborhood-broad nodes, then your connectedness tin can ho-hum downwardly when as well many users use the internet at the aforementioned fourth dimension. This usually happens in the evenings on weekdays, although it could happen at other times as more people these days work from home.
You can tell Xfinity'southward network is congested if slowdowns happen frequently effectually the same times of day (similar in the early evenings when everyone gets off work and starts watching Netflix). If it makes yous feel better, you're probably not alone. All your neighbors who use Xfinity are as well experiencing slower net speeds at the same times as you.
If network congestion seems to happen a lot, keep track of when the network slows down and try to avoid being online at those times. Schedule large downloads (like figurer updates or game patches) for tardily at night when at that place are fewer people online.
What to do if y'all just aren't getting enough Xfinity speed
At that place are ii possible reasons why your Xfinity speed is besides slow:
- Yous're not signed up for a fast plenty cyberspace plan.
- You're signed upwardly for a fast net programme but aren't getting the speeds.
If you take an net speed test and your result is near the amount of Mbps you're supposed to be getting from Xfinity only you're yet having issues with slow cyberspace, you may only need to upgrade your plan.
View Xfinity Plans
If you have a speed test (or several) and the results are much slower than you're paying for, you need to take it upwards with Xfinity.
Tips to go your Xfinity abode network running faster
Troubleshooting your Xfinity home network for problems with slow cyberspace speeds can be a footling daunting. Don't worry—nosotros've got a few surefire means to optimize your Xfinity domicile network to become you up to speed.
And if you demand a more than in-depth walkthrough, cheque out our guide to troubleshooting your dwelling house network.
Start with a restart
Symptom: Increasingly slow speeds or network bug since last restart
A lot of the time, turning your modem and router off then on once more can help with sluggish internet speeds. Doing this effectively gives your dwelling house networking equipment a power nap so both can articulate any unnecessary data and beginning fresh.
Here's how to restart your internet equipment (information technology's super piece of cake):
- Turn off or unplug your modem and your router.
- After about 10 seconds, turn your modem back on and expect for it to establish an internet connection. This could take a few minutes.
- When your modem is successfully connected to the cyberspace, turn your router back on. Information technology will reestablish your Wi-Fi network in a few minutes.
If you lot have an Xfinity gateway or modem and router combo device, only turn information technology off, wait a few seconds, and plough it dorsum on.
If that doesn't work, you can log in to your Xfinity business relationship and reset your modem or gateway from their end—this makes sure that your modem is synched up to their network as well.
Supersede former devices
Symptom: But certain devices have speed issues, regardless of location
If your slow net problems are isolated to a unmarried device—like a PC or smartphone—the issue may be with the device and not the internet. There are exceptions to this rule, of course, only if all your other connections work fine and one doesn't, your network is probably working as information technology should.
There are a few reasons why an older device might not go practiced cyberspace speeds, even if it has a wired connection or a strong Wi-Fi signal. For case, the device'south hardware might not exist able to handle fast internet speeds because information technology was made before such net speeds were possible.
Upgrade your router
Symptom: Your router is more than 5 years one-time and oftentimes needs to be reset to restore net speeds
If yous often find yourself having to restart your router, it might be time to replace it with a better router for Xfinity. Wi-Fi standards accept changed dramatically twice in the by seven years, then it'southward quite possible that your router is out of appointment.
An former router can really mess with your net apply—most older routers are built to handle only a few connections at a time. If you lot have multiple people with multiple devices that slow down your router, it'd exist a skillful idea to upgrade to a Wi-Fi 6 router. Newer routers are likewise meliorate for range and data speed.
Get a new router from Xfinity
If you're renting a gateway from Xfinity and oasis't had a replacement in several years, ask for a newer one. The xFi Wireless Gateway, xFi Advanced Gateway, and xFi Gateway 3rd Generation are Xfinity's newest rental units. Enquire if you lot can upgrade your onetime box to one of them.
Get a faster internet plan
Symptom: Your cyberspace provides the speeds advertised in your internet plan simply still seems also wearisome, especially when multiple people are online
Your Xfinity net might be dull considering yous don't have enough bandwidth in your current programme to continue upwardly with your internet use. This may especially be the case if you've started working or learning from home.
If your router isn't the issue, but your internet still seems to get sluggish when in that location are multiple people online, information technology might be fourth dimension to get a meliorate programme.
See all Xfinity internet plans here.
Check out the available Xfinity net plans in your area to find the speed you need.
FAQ about slow Xfinity internet
How can I speed upwardly my Xfinity Wi-Fi?
You tin speed up your Xfinity Wi-Fi by upgrading your net speed, updating your router, plugging your estimator directly into your router using Ethernet, or moving your router to a more centralized location in your house.
What is download speed?
Download speed is internet speed that involves downloading content from the cyberspace. Examples of using download speed include streaming video, reading emails, and downloading a video game update.
What is upload speed?
Upload speed is internet speed that involves uploading content to the cyberspace. Examples of using upload speed include posting to social media, participating in a Zoom phone call, and uploading files to a deject server. Upload speeds are usually much slower than download speeds, but fiber-optic internet delivers symmetrical upload and download speeds.
Writer - Rebecca Lee Armstrong
Rebecca Lee Armstrong has more than six years of experience writing about tech and the internet, with a specialty in easily-on testing. She started writing tech product and service reviews while finishing her BFA in creative writing at the University of Evansville and has establish her niche writing about habitation networking, routers, and internet access at HighSpeedInternet.com. Her work has likewise been featured on Top X Reviews, MacSources, Windows Central, Android Central, Best Company, TechnoFAQ, and iMore.
Editor - Cara Haynes
Cara Haynes has been editing and writing in the digital infinite for seven years, and she'southward edited all things net for HighSpeedInternet.com for five years. She graduated with a BA in English language and a minor in editing from Brigham Immature University. When she's not editing, she makes tech accessible through her freelance writing for brands like Pluralsight. She believes no one should experience lost in internet land and that a good net connectedness significantly extends your life span.
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Source: https://www.highspeedinternet.com/resources/7-reasons-xfinity-is-so-slow
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